Privacy Policy — Market Favorit Home

At Market Favorit Home, we care about your privacy. This policy explains in detail how we collect, use, store and protect your personal data, in accordance with the General Data Protection Regulation (GDPR) and Bulgarian legislation.

Who processes your data

The data controller is Favorit Home EOOD, address: Burgas, Sredets, village of Dyulevo 8330, phone: +359 877 921 286, e-mail: market@favorithome.com, website: market.favorithome.org.

What data we collect

When registering and placing an order, we collect: first and last name, email address, delivery address, phone number and payment information. When you visit our site, we automatically collect your IP address and cookie data, including information about your browser, device and behaviour on the site.

Legal basis for processing

We process your data on the following legal grounds: performance of a contract (when you place an order), legal obligation (accounting and tax purposes), legitimate interest (improving our services) and consent (for marketing communications, which you can withdraw at any time).

Why we collect data

We use your data to: process and deliver orders, communicate about your order, send promotional offers (only with your explicit consent), improve our website, and comply with legal requirements for accounting records.

Who we share data with

Your data may be shared with courier companies for delivery, payment systems for processing payments, accounting services and partners under confidentiality agreements. We never sell your data to third parties for marketing purposes without your explicit consent.

How long we store data

We store your data for as long as necessary to provide our services and in accordance with legal requirements:

— Order and invoicing data — up to 6 years, in accordance with accounting legislation requirements.
— Marketing communication data — until you withdraw your consent.
— Cookie data — according to the retention period of the specific cookie type (see section below).

Your rights

Under GDPR, you have the right to:

— access your personal data and information about its processing;
— request correction of inaccurate data;
— request deletion of your data ("the right to be forgotten") when there is no legal basis for its retention;
— request restriction of processing in certain cases;
— receive your data in a portable format;
— object to the processing of data for marketing purposes;
— withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal;
— file a complaint with the Commission for Personal Data Protection (CPDP) if you believe your rights have been violated.

Cookies

We use cookies for the correct operation of the site and to improve your experience. The types of cookies we use include:

— Necessary cookies — ensure the basic functionality of the site (such as the shopping cart) and cannot be disabled.
— Analytical cookies — help us understand how visitors use the site so we can improve it.
— Marketing cookies — used only with your consent, to display relevant advertisements.

You can manage cookie settings directly in your browser or via the consent banner on our website.

Data security

We apply appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse, including encryption of sensitive data and restricted access only for authorised staff.

Changes to this policy

This policy may be updated periodically. In the event of significant changes, we will notify you via the website or by email.

Contact

For questions about your personal data or to exercise your rights, please contact us:

Email: market@favorithome.com
Website: market.favorithome.org
Phone: +359 877 921 286